Mount Carmel College and Catholic Education Tasmania (CET) acknowledges that all students, families, staff, volunteers and members of the wider community have the right to raise a complaint, including matters of concern or a grievance. Individual complaints, concerns and grievances are taken seriously, addressed fairly, objectively, in a timely manner and with transparency,  accountability and due regard for the severity of the matter. We are committed to a prompt, respectful, fair and just resolution.

Mount Carmel College follows all complaints management procedures as outlined in the Tasmanian Catholic Education Office (TCEO) Complaints Management Procedure and Complaints Management Policy.

It is a requirement that the TCEO and Mount Carmel College maintain a record of all complaints received, including:

• A copy of the complaint and all associated documentation included in the complaint.
• Notes from all formal meetings in relation to the complaint.
• Correspondence relating to the complaint and the resolution of the complaint.
• A record of all decisions taken in response to the complaint.
• A record of all outcomes in response to the complaint.

This allows all complaints to be tracked through the stages of action to resolution and accurate information is available to those directly involved in investigating the issues and exploring solutions.

Complaints can be made in the following ways:

1. To a school or a school staff member;
2. By contacting your manager or your next in line manager (if you are a staff member);
3. To the TCEO;
4. To CECT (which is the Governing Body); and
5. Through the online CET Feedback Portal.

If you need assistance to make a complaint, please contact the relevant school or the TCEO for help by calling (03) 6210 8888. All contact with the TCEO regarding a complaint must be logged by the TCEO in the CET Feedback Portal.